Flow34 · Payment support
Payment and refund support
Having trouble with a purchase or license? Contact us. We review each request against its specific payment.
Email: [email protected]
The button only opens your email app; it does not submit a request. If it does not open, copy the address and write from your own email app.
Pre-release draft · October 3, 2026: Legal review is pending before general sales. This text does not retroactively change terms accepted for earlier purchases.
What to include
- The email address used at checkout.
- A payment or receipt reference, if available. If you cannot find it, start with the approximate purchase date, amount and monthly/annual plan.
- A short description of a technical or billing problem. You do not need to give a reason when exercising a statutory withdrawal right; simply state that request.
You can contact support without an active license or access to verification emails. We may need additional information to securely verify ownership of a payment.
Do not send card numbers, CVCs, passwords, verification codes or complete license keys. Hide these details in screenshots. Support correspondence is handled under our privacy notice.
Refund policy
We do not offer an additional unconditional 3-, 14- or 15-day money-back guarantee. You can evaluate the product using Free before purchasing.
We review duplicate or incorrect charges, license activation/access problems we cannot resolve, and significant product defects not remedied within a reasonable time. These examples do not limit statutory refund rights.
Unless required by law or separately agreed as an exception, we do not promise general prorated refunds solely for a change of mind or unused days.
Your statutory rights remain protected
Applicable withdrawal rights, remedies for defective products/services and other mandatory consumer rights take priority over this voluntary policy. A legally required refund is not treated as discretionary goodwill.
Digital delivery or license activation alone does not remove these rights in every country. Any digital-delivery exception must satisfy its applicable conditions. This support route does not restrict your rights to contact Whop or your bank.
After you contact us
We will acknowledge your request and explain the outcome and any refund amount by email. Submitting a request does not mean a refund is approved or completed. Approved refunds are processed for the specific payment through Whop to the original payment method; arrival depends on the bank and payment method.
A refund that fully ends a purchase also ends Pro access for that license. Other licenses on the same email are unaffected. A partial or historical-period refund alone does not end current license access. We will separately explain the decision's effect on access.
Subscription management and refunds are separate. Existing controls remain under license and subscription management; contacting us here does not change your renewal setting.